Model 280 NORWALKS (sold after July 10, 2012) are warranted to the original purchaser against defects of material or workmanship for 12 years from date of purchase, when used for personal use only. Your name, address, phone number, and e-mail address must be given at the point of ordering as the warranty is assigned to the original purchaser at this point. The above warranty is made with the following exceptions: Model 280 NORWALKS used commercially or institutionally are warranted to the original purchaser against defects of material or workmanship for two years from the date of purchase. This warranty covers only replacement of defective parts and necessary labor on machines or machine parts delivered by the purchaser to NORWALK, INC. This warranty does not cover loss or damage occurring in transit by a common carrier, accidental breakage, rough handling, or usage for purposes or in manners other than described in our literature and instructions. Neither does it cover damage caused by unauthorized alterations or repair work whether done by the owner or anyone else. Because of their expendable nature this warranty does not cover such items as Drive Belts, the Filter Bags and Cloths or the Wooden Pusher. NORWALKS ARE NEVER SENT OUT ON APPROVAL OR FOR FREE TRIAL OFFERS. For service call The Norwalk Helpline, 1-800-643-8645, e-mail firstname.lastname@example.org, or write Norwalk, Inc., 2713 SE Otis Corley Dr, Bentonville, AR 72712. This warranty gives you specific legal rights and you may have other rights which vary from state to state. IMPORTANT! If you need to send your Norwalk to us for service, you must call prior to shipment and receive a return authorization number (RAN). If a parcel arrives at our facility without a RAN, it will not be accepted and will be returned to sender at your expense. NO EXCEPTIONS!