Terms and Conditions
Terms & Conditions of Sale
Thank you for your interest in purchasing the Norwalk Juicer. Please take a moment to read the following terms and conditions regarding the sale of the Norwalk Juicer. If you have any questions or concerns after reading, please use the Contact Us form so that we may help you.
SALE: Your Norwalk Juicer is built to order. Due to the hand crafted process and the value of the item, the sale of the Norwalk is final once the juicer ships. Norwalk’s are not sent out on a trial basis and there is a no return policy. Any manufacturing defects will be addressed under the warranty. The Norwalk Juicer ships fully insured through UPS. It is important to open and inspect the juicer immediately upon receipt. If any damage has resulted in shipping, please do not use the juicer. If possible, photograph the damages and contact Norwalk as soon as possible. It is also very important to make sure that all of the parts have been received with your purchase. Do not discard the packaging until you have successfully assembled and used your Norwalk. The company must be notified within 10 days of receipt of the juicer of any shortages. The sale of the juicer is complete the moment the juicer is picked up by UPS (FOB). No changes can be made once the juicer is shipped.
SHIPPING: Allow up to 5 business days for your order to process before it ships. DOMESTIC & INTERNATIONAL SHIPPING TERMS: We ship wherever UPS delivers without weight or size restrictions. Due to import or shipping restrictions, we do not ship to or sell for use in the following countries: Russia, China, Turkey, and Iran. The Juicer ships FOB by UPS using our account only. UPS is the broker. Any customs, duties, taxes, or fee questions need to be addressed with UPS. Please note that we do not ship juicers to international freight forwarders, package forwarding companies, PO boxes, APO’s, FPO’s, or DPO’s. Orders received with these types of addresses will be cancelled without notice and your payment refunded.
- Purchaser is responsible for all shipping (which includes insurance) to your destination. 2. Purchaser is responsible for any/all duties, fees and taxes which may apply in your country at the point of delivery of your juicer. Please check with your local customs office or contact UPS for more information. 3. UPS requires an adult signature to receive/accept delivery of the juicer. 4. If you are purchasing more than one juicer at a time, there may be additional shipping charges due that are not calculated in the shopping cart. If this is the case, an invoice will be e-mailed to you from Norwalk for the balance due. 5. PayPal does not supply Norwalk with your billing address. Please supply Norwalk with your billing and warranty information if it is different than your shipping address or if it is for commercial use. Supplying this information when your order is placed will shorten the time it takes to process your order.
PAYPAL: Please Note:
- If you utilize guest checkout in PayPal, there is a possibility that payment will be held by PayPal for 1 to 7 days from purchase until verification can be provided. Your juicer will be manufactured after your payment clears PayPal. 2. PayPal does not spam your email address. They only supply you with information concerning your purchase. 3. If you have an existing updated PayPal account this will not apply.
ALL SALES OF JUICERS ARE FINAL. WE HAVE A NO RETURN POLICY. Juicers are not sent out for a trial basis or for your approval.
WARRANTY: Model 280 NORWALK'S (sold after July 10, 2012) are warranted to the original purchaser against defects of material or workmanship for 12 years from date of purchase, when used for personal use only; or 2 years when used commercially. Your name, address, phone number, and e-mail address must be given at the point of ordering as the warranty is assigned to the original purchaser at this point. The above warranty is made with the following exceptions: Model 290 NORWALKS used commercially or institutionally are warranted to the original purchaser against defects of material or workmanship for two years from the date of purchase. This warranty covers only replacement of defective parts and necessary labor on machines or machine parts delivered by the purchaser to NORWALK, INC. This does not cover shipping the juicer for warranty work. This warranty does not cover loss or damage occurring in transit by a common carrier (this is covered by UPS insurance), accidental breakage, rough handling, or usage for purposes or in manners other than described in our literature and instructions. Neither does it cover damage caused by unauthorized alterations or repair work whether done by the owner or anyone else. Because of their expendable nature this warranty does not cover such items as Drive Belts, the Filter Bags and Cloths or the Wooden Pusher. NORWALK'S ARE NEVER SENT OUT ON APPROVAL OR FOR FREE TRIAL OFFERS. This warranty gives you specific legal rights and you may have other rights which vary from state to state. IMPORTANT! If you need to send your Norwalk to us for service, you must call prior to shipment and receive a return authorization number (RAN). If a parcel arrives at our facility without a RAN, it will not be accepted and will be returned to sender at your expense. NO EXCEPTIONS!
Payment must be by way of credit card, or debit card through the Norwalk Inc website located at www.norwalkjuicers.com
Shipping. Your product will be shipped promptly upon receipt of your order. If the product you ordered is not in stock, we will notify you the estimated shipping date, in which event you may cancel your order at any time prior to its shipment. Shipments will be made Monday - Friday, excluding holidays, unless otherwise noted.
Import duties, Taxes, and other charges are not included in the item price or shipping cost. These charges are your responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to completing your order.
LIMITATION OF LIABILITY To the extent not prohibited by applicable law, in no event shall Norwalk Inc be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, arising out of or related to your use of or inability to use Norwalk products or third party products purchased from Norwalk Juicers website, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Norwalk has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall Norwalk Inc’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount you paid for your Norwalk product. In no event shall Norwalk Inc have any liability for damages relating to any third party products purchased from the Norwalk Juicers website. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
FORCE MAJEURE Neither party shall be liable to the other for any failure to perform its obligations due to an event beyond the control of such party, including, but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside the party's control, which causes the termination of an agreement or contract entered into, or which would have been reasonably foreseen. Any party affected by such event shall inform the other party and shall use all reasonable endeavors to comply with these terms and conditions.
CONTROLLING LAW and SEVERABILITY These terms will be governed by and construed in accordance with the laws of the State of Arkansas, excluding its conflict of law principles. These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. If you are a consumer based in the United Kingdom, these Terms will be governed by the laws of the jurisdiction of your residence. If for any reason a court competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of these Terms shall continue in full force and effect.
Edited May 23, 2018