Why do I need to include the shaft measurement when I purchase a cutter?
So the cutter may be fit to your shaft before it is shipped to you.
When do I need to have my cutter sharpened?
A dull cutter will cause overheating and difficulty in grinding. Cutter blades should not be rounded or chipped. However, they do not have to be razor sharp to operate properly. Blade sharpness will vary depending on usage. Please call our service department at 479-876-8264 if you have any questions or concerns about sharpening the cutter.
Will the 280 model cutter, housing, or o-rings fit on my model 275 or older?
No. The cutter, housing, and o-rings for the model 280 are made specifically for the model 280 and will not fit any other model.
How do I clean the o-ring?
I have heard that the white o-ring on the faceplate of the Model 280 is unsanitary. Like any part on a juicer that comes in contact with the product, it must be washed after use. The new FDA approved o-ring is easy to remove and clean. Press or pinch the o-ring with your thumb and index finger, and then pull the o-ring off with your other hand. Wash in warm soapy water, rinse, and dry. The groove where the o-ring sits can be wiped off with a soapy cloth and rinsed with a clean damp cloth.