FOR NON-WARRANTY SERVICE CALLS: (479) 876-8264
Check to see if:
Cord is plugged into socket.
There is power to the wall socket.
Housing is properly attached, right side up.
A piece of food or some foreign object is wedged against cutter blade inside housing.
The motor is designed to operate with 122 degree F. rise. A high operating temperature is normal.
Be sure you are using the right grid and that it is properly installed on top of the grid holder. Using a grid too small may cause difficulty in pushing material through the grinder resulting in overheating the motor.
If it becomes difficult to push material through the grinder check to see if the grid has been properly installed. Or perhaps the grid is plugged up with pulp and needs cleaning.
Possibly you are forcing the material through too hard or too rapidly.
Extension cord too light or too long could cause overheating.
A dull cutter will cause overheating and difficulty in grinding. Cutter blades should not be rounded or chipped.
Grains, nuts and seeds should be completely dry and at least room temperature. If they are green or moist they will often cause motor overheating and unsatisfactory results.
Inadequate voltage or wiring in power supply should be checked by a competent electrician or by the power company.
Tighten all sheet metal screws. See that the tray and feed pan are properly in place.
Run motor with and without cutter on motor shaft, both times with housing attached. If noise seems to be caused by the cutter, contact Norwalk Sales & Service .
If the motor is noisy and it appears that the bearings might be bad, contact Norwalk Service. You will be asked for your machine serial number.
Press Does Not
Check to see that the operating valve handle is securely attached to the shaft. If loose, tighten with a 1/8" Allen set screw wrench.
Make sure the valve handle is at the 2 o'clock position when the press is all the way up. If handle goes all the way back to the table top just lift the end of the machine and turn the handle all the way around clockwise so that it stops at the 2 o'clock position.
Make sure the drive belt for the pump is on the pulleys, on the rear of the Norwalk is a row of vertical ventilation holes, shine a light in the holes and see if the belt is still on the pulleys, you should be able to turn the motor shaft by hand with the cutter and housing off and see if the lower large aluminum pulley is turning.
Call Norwalk Service, and have the serial number of your machine ready.
In Up Position
The problem is usually caused by using only one bag, filling it way too full and placing it over to one side or the other instead of in the center of the juice tray. This causes the ram (shaft) of the press to be pushed over to one side where it becomes stuck in the up position.
Reading the section of the instruction manual, "JUICING, FILTER BAGS", can help you avoid this.
Turn off the machine, unplug it and make sure the operating valve is in the down position.
Next, place a wooden object, such as the end of a hammer handle, against the press shaft just under the press plate and tap on the other end of it sharply with a hammer or similar object to straighten it. This should bring the press down on the first few tries.
Cutter Is Hard
Or Sticks To Shaft
Remove cutter. Check the shaft and keyway to make sure they are smooth and scratch free. If not, use fine sandpaper to smooth out any rough spots.
Check the hole in the center of the cutter to make sure the pin (key) is in its groove. NEVER use the cutter without the pin in place.
If the pin is not in the groove (keyway), return the cutter to the factory for repair.
Do not attempt to adjust cutter with set screws. They are factory adjusted.
It is very important to thoroughly clean your Norwalk before using it the first time. It is even more important that you clean it immediately after each time that you use it to process food. The cleanup is simple and takes very little time.
A routine something like this will make it much easier:
Turn off motor, unplug the machine and disassemble as follows:
Lift off JUICE TRAY and FEED PAN. Slide out and remove GRID HOLDER and GRID.
Loosen WING NUTS and remove HOUSING.
Remove CUTTER by grasping firmly with damp cloth and pulling toward you. It is not necessary to use any kind of a tool to fasten or unfasten the CUTTER.
IMPORTANT: The CUTTER must be removed from the shaft and thoroughly cleaned and dried after each use. Failure to do this might result in corrosion forming between the CUTTER and SHAFT which might make the CUTTER very difficult to remove.
Immediately rinse all parts thoroughly in cool water to minimize mineral deposit buildup.
The metal parts should be washed in sink or dishwasher as you would any stainless steel utensils. DO NOT WASH THE FILTERS WITH THE METAL PARTS.
With soapy cloth or sponge, carefully clean area around the MOTOR SHAFT, TOP PRESS PLATE and all exterior surfaces exposed to food or juices. Wipe with clean towel and dry.
Leave cutter off shaft when not using machine.
If metal parts are allowed to dry before cleaning, a mineral stain may form on the parts making it necessary to polish with a stainless steel cleaner (such as Dip-It, OxiClean, or CLR) to restore the original luster. Be sure to thoroughly clean before the next use.
This is a painted finish on steel and to maintain the exterior of your Norwalk Juicer, immediately after each use, clean with mild soap and a kitchen cloth, then dry with a soft cloth. Do Not under any circumstances use any type of abrasive cloth, scrubber, or cleaner on the exterior of the machine.
Cleaning & Care Of
Filter Cloths & Bags
The cleaner you keep the cloths and bags the longer they will last. Rinse them thoroughly after you have finished juicing.
Immediately after use turn the bags inside out and run cold water through them. Fill the bags with cold water, hold the top closed and squeeze the water out through the bags several times to rinse thoroughly. Then turn the bag back the way it was (with the long seam showing) and repeat. If you are using flat filter cloths rinse them well in cold water. Rinse again, fold wet, place in plastic bags and store in freezer to keep them clean and bacteria free until their next use.
When next ready to juice, thaw in cold water, press out the excess water and go ahead.
WARNING: If cloths and bags are allowed to dry before washing, the minerals in the juices will coat the fabrics so that they will become brittle and no longer porous. If they are immediately rinsed in hot instead of cold water, the result will be much the same.
Either way, the lives of the cloths and bags will be much shorter.
Bags and cloths must be hand washed using a liquid organic soap. Use warm water for washing (DO NOT BOIL). Then rinse again with cold water, fold wet, place in plastic bags and store in freezer. For cleaning agents we recommend bio-degradable, non toxic, non detergent cleaners available at local health food or grocery stores.
If you will follow these instructions your filters should remain soft and last a long, long time.
NOTE: It will greatly simplify juicing and handling if the cloths and bags are always kept folded as they were when you first received them.